Shipping and Returns Policy
Shipping
Delivery Times: We commit to shipping orders within 5 business days following the confirmation of your order, subject to the availability of the items ordered. The delivery time after dispatch depends on the delivery method selected at checkout.
Delivery Options: You may choose from several delivery options during the checkout process. Options include express carriers with variable delivery times to suit your needs.
Delivery Address: Products will be delivered to the address specified during the order process. In case of delay or loss attributable to the carrier, we cannot be held responsible, but we will endeavor to assist you and resolve the issue.
Returns, Refunds, and Exchanges
Right of Withdrawal: In accordance with Articles L.221-18 and subsequent of the French Consumer Code, you have 14 business days from the receipt of your order to exercise your right of withdrawal without having to provide reasons or pay penalties, except for the cost of return.
Withdrawal Procedure: You may exercise your right of withdrawal in several ways:
- By filling out the withdrawal form available online on our website in the "My Account" section.
- By email to info@buddyhappy.eu.
- By postal mail to the following address: ARIC Europe - 1 bis avenue Victor Hugo, 93130 Noisy-le-Sec, France
Model Withdrawal Form:
To the attention of ARIC Europe,
1 bis avenue Victor Hugo, 93130 Noisy-le-Sec, France
Email: info@buddyhappy.eu
Phone: +33 9 58 21 11 12
I hereby notify you of my withdrawal from the contract for the sale of the goods below:
Ordered on: [Order Date]
Received on: [Receipt Date]
Order number: [Order Number]
Buyer's name: [Your full name]
Buyer's address: [Your complete address]
Signature: [Your signature if sent by paper]
Date: [Today's date]
Return Conditions: Items must be returned in perfect resale condition (unused, with tags, and in their original packaging). Return costs are borne by the buyer, except in the case of delivery of a non-conforming or defective product.
Refund: We will refund the total amount paid, including initial shipping fees, within 14 business days of receiving and inspecting the returned items. Refunds will be made via the same payment method used for the original transaction.